Terms of service.
Minimums
We look at each situation and try to help out as best as we can but for the most part, Our minimum is 30 pieces per style for Custom Printing and Contract Printing. For the Heat Transfer studio, our minimum is 12 pieces.
Payment
We require all orders to have a 65% down payment before it can be started. Balance due before the beginning of production. If down payment is not made, the order will NOT be processed. We accept major credit cards Visa, Mastercard, Discover and American Express. An additional 3% is charged on all credit card transactions. We do NOT accept personal checks. If order is being shipped, shipping address must match the billing address of the card used to place the order.
Work Order Form
All orders MUST be submitted with an APEX GRAFIX work order form. Orders will NOT be taken without the work order form.
Artwork
All artwork must be submitted in an illustrator or Corel format at least 300 dpi. If created in Photoshop please send artwork with layers. If done in illustrator, make sure text is converted to outlines. We will NOT proceed with the order if artwork is of poor quality. If artwork is not sized, we can size to fit on the smallest shirt to the largest shirt and make it work for all sizes. Based on case by case situation, a $40.00 an hour art fee for correcting files may be applied. With a minimum of $40.00.
Art Approvals
WE DO NOT OFFER PRESS CHECKS. Art approvals will be sent via e-mail within a reasonable time after order has been placed. An e-mail will be sent with the digital mock-up. The digital mock-up must be approved by typing your name on the designated area, or comment with any changes. If you do not approve the mock up within 24 hours, your order may be delayed. After digital mock-up is approved, there will be no changes.
Approval is sent on a standard middle size t-shirt. (Actual size of t-shirt will vary depending on your order.) *Note: APEX GRAFIX is not responsible for hindrance on production due to delayed approval of the digital mock-up. Please be sure to check your mock-up for artwork accuracy such as: color, placement, spelling and product information.
Changes to your Order
Changes are limited to the following: Adding additional pieces to the order, changing graphic color. Additional fees and extra production time may be applied (subject to minimums). No changes are allowed once a payment or down payment is taken. Anything added to the order after the order has been placed will be considered a new order, additional fees may apply.
Cancellations
All orders are final. If a cancellation is made after an order has been placed, you will be subject to a 20% restocking fee plus a partial payment covering any service already provided. Absolutely NO cancellations will be allowed if the order is already in process or any printing has been done.
Note:*lf your order is a Rush there are no changes allowed after your order has been placed.
Damages & Under Runs
We do our best to ensure every garment is printed correctly, but mistakes are inevitable. Customers have 48 hours to inspect and report any damages or defects with the order. Keep in mind we have a 5% damage allowance, we recommend to order additional pieces. APEX GRAFIX is not liable for any garment manufactured inconsistencies including, but not limited to, mislabeled garments, color dye irregularities, stitching errors, rip, tears or holes in garments. APEX GRAFIX is also not liable for inconsistencies in discharge printing due to fabric, dye and/or fabric content. APEX GRAFIX is not responsible if certain items are out of stock. If items are out of stock, we will inform you as soon as possible and offer you alternative styles.
Placement: Please be aware that the industry standard is 1/4" tolerance in either direction. This will not be considered a misprint.
Turnaround time & Due Dates
Our turnaround usually depends on your order size. If we are extremely busy, our turn around can vary. Due dates are really important to us. If you have a specific date that you must have your production in your hands please let us know. We do offer a rush service (if available.) Please contact us if you need a rush order.
Rush Orders
We do offer rush services, but this service is not always available. In order for your order to be considered as a rush we need the following:
1. Artwork must be ready and to the size you would like us to print it or you must choose one of our templates. Example: If you want your graphic to be 10” across the front, make sure the artwork is also 10 inches. Keep in mind that the graphic must be sized from the widest parts.)
2. Work Order Form must be filled out with all the details of your order including pantone numbers, garment style and size breakdown.
3. (For Contract Printing) Goods must be in house, separated by graphic and ready to print.
7 business days add 25% to invoice total
5 business days add 50"% to invoice total
3 business days add 75% to invoice total.
1 business day add 100% to invoice total.
*For Contract Printing ONLY
If you are providing the garments for printing, then you must provide us with a detailed description of the garment, including style number(s), color(s), size(s), quantity and packing slip. APEX GRAFIX requires at least two additional piece per style in each color if needed for testing ink such as (discharge), colors and or printing techniques etc. We are not responsible for the end result of screen printing on any garment provided by the customer or the following treatments: Garment dyeing, tie dyeing or special washes made on the garment. We cannot receive goods in individual poly bags or any type of packaging. It is your responsibility to have them shipped without, or you must come separate them from the poly bags at your own expense.
Shipping & Deliveries
APEX GRAFIX is not responsible for any delays due to the shipping company. Customers are responsible for all shipping and handling fees (if applicable). Customer must notify when placing the order if the order will be shipped. *We only ship orders to the billing address of the card used to place the order. APEX GRAFIX is not responsible for the pick-up, delivery or quantity of goods unless otherwise agreed upon. APEX GRAFIX is not liable for any delay of any portion of the goods covered by this contract due to labor disputes, fire, war, government regulations or any other conditions or causes beyond our control.
Screens
Screens are not for sale. Screens are property of APEX GRAFIX. Screen fees are for burning and maintenance only. Screens are kept for 1 month of the initial order unless you specify that you will be using our services again. After that, screens are reclaimed. If you wish to do a reprint after the one month, you will have to pay screen fees again.
*Note: If you have the same design and would like printing in a different area of the garment, it can be considered an additional screen and set up.
Quotes/Estimates
Quotes/Estimates expire in 30 days. Quotes/Estimates are subject to change upon review of the graphic. You will receive an estimate within 24-48 hours of your quote request. (Weekends are excluded. Example: You submit a request Friday at 3:30pm you will receive your estimate on Monday during business hours. Please provide us with a little time to get back to you.)
Prices & Policies
APEX GRAFIX PRINT SHOP has the right to change and alter pricing & policies without notice. We care for our clients and always try to keep our prices low and reasonable.